How do I make a return?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. If you paid shipping costs in connection with your original order, they will not be refunded when your return is registered and refunded. You’ll also need the receipt or proof of purchase.
To start a return, contact us at firstname.lastname@example.org with your order number and any information needed. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Please note that, items sent back to us without first requesting a return will not be accepted. You will be charged EUR 11 when returning an item within EU and GBP 10 from Great Britain. Our processing time is up to five working days from the time we receive the item.
You can always contact us for any return question at email@example.com.
How do I return a damaged item?
Please inspect your order upon receiving it and contact us immediately if the item is defect, damaged or if you received the wrong item, so that we can evaluate the issue and correct the issue. If you wish to make a complaint regarding a manufacturing defect on an ordered item, you must contact our customer service as soon as possible after you discover the defect.
Complaining about a product within two months is considered to be within a reasonable time frame to discover a manufacturing defect.
You must be able to show that the item was purchased at JordofSweden.com and, in such a case, please contact our customer service at firstname.lastname@example.org with the receipt/order confirmation and a picture of the issue.
Shipping costs in case of complaints are always paid by Jord of Sweden.
Exceptions / non-returnable items
Certain types of products cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Do you allow exchanges?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
How do I get my refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded using your original payment method. Please remember it can take some time, 2 - 5 business days, for your bank or credit card company to process and deliver the refund too.